Privacy, Cancellation & Refund Policy

Effective Date: 30 September 2025

1. Introduction

Mhelp.in (“we”, “our”, “us”) provides an online platform and app for booking doctor consultations, lab tests, and other healthcare services. Protecting your personal information is important to us. By using our app or website, you agree to this Privacy, Cancellation, and Refund Policy.

2. Information We Collect

• Personal Information: Name, contact number, email, address, date of birth.
• Booking Details: Appointment date, time, doctor/lab information.
• Payment Information: Payment method, transaction details (processed securely via third-party gateways like Razorpay).
• Device Information: IP address, device type, browser, and app usage.

We do not share your personal information with unauthorized third parties.

3. Use of Information

Your information is used to confirm and manage your bookings, process payments and refunds, communicate important updates, and improve app performance and user experience.

4. Cancellation Policy

• Users can cancel or reschedule bookings via customer support: +91 7318822922 or WhatsApp via app/website.
• Cancellations within 24 hours may be eligible for up to 100% refund to use for another appointment.
• Refunds for credit card payments will go back to the original card; Razorpay payments will be refunded to the same account used.

5. Refund Policy

• Technical Issues: Full refund or successful booking if payment is debited but booking fails.
• Confirmed Bookings: No refunds for successfully confirmed appointments.

6. Data Security

We implement standard security measures to protect your personal and payment information. Payments are processed securely through third-party gateways.

7. Contact Support

• Phone: +91 7318822922
• Email: care@mhelp.in
• WhatsApp: Accessible via our app or website

8. Updates to Policy

We may update this policy periodically. All changes will be posted on our website and app. Please review this page regularly.