PRIVACY POLICY

Our focus is on giving best services to the customers. In the event, if you are displeased with the services provided or if you’ve chosen a wrong booking by mistake or if you want to discontinue our services, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before subscribing to our courses, it provides all the details about the courses you subscribe.

In case of dissatisfaction from our services, clients have the liberty to cancel their booking and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy
If you want to change your plan/course, then you can do it. You can cancel your booking at any time but you will not get the refund always. Suppose you’ve booking a wrong appointment and you want to cancel your current booking, then you can do it. In this case, you have to call our customer care number +91 7318822922 or you can send a WhatsApp message to book another appointment within 24hrs then you may get upto 100% refund to book another appointment from us. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of Razorpay gateway name payments refund will be made to the same account.

Refund Policy
100% refund will be initiated if there is any technical error. Suppose you are trying to book an appointment and your money has been debited from your bank account and the booking has not been reflected in your account - in this case, if we receive the money, then you will get the refund or your booking will be initiated in your account. No refund will be initiated once you’ve booked our services successfully.
If you’ve any query regarding refund, then you can contact our support team.

Privacy, Cancellation & Refund Policy

Effective Date: 30 Sep, 2025

Mhelp.in provides an online platform and app for booking doctor consultations, lab tests, and other healthcare services. Protecting your personal information is important to us. By using our app or website, you agree to this Privacy, Cancellation, and Refund Policy.

  • Personal Information: Name, contact number, email, address, date of birth.
  • Booking Details: Appointment date, time, doctor/lab information.
  • Payment Information: Payment method, transaction details (securely processed).
  • Device Information: IP address, device type, browser, and app usage.
We do not share your personal information with unauthorized third parties.

  • Users can cancel or reschedule bookings via customer support: +91 7318822922 or WhatsApp via app/website.
  • Cancellations within 24 hours may be eligible for up to 100% refund to use for another appointment.
  • Refunds for credit card payments will go back to the original card; Razorpay payments will be refunded to the same account used.

  • Technical Issues: Full refund or successful booking if payment is debited but booking fails.
  • Confirmed Bookings: No refunds for successfully confirmed appointments.

  • Phone: +91 7318822922
  • Email: care@mhelp.in
  • WhatsApp: Accessible via app/website